Refund Policy

1. Scope

This policy covers ProofRoom subscriptions. Paid plans are not yet available; this policy will apply from the moment they launch. The free plan never involves a charge.

2. Subscriptions and cancellation

• Subscriptions are billed in advance, monthly or annually, and renew automatically until cancelled.
• You can cancel at any time in the billing portal provided by Paddle, reachable from Plan & billing in your settings.
• Cancelling stops future renewals. Your paid features stay active until the end of the period you have already paid for, then the account moves to the free plan.
• Cancelling does not by itself trigger a refund of the current period, unless a case below or applicable law says otherwise.

3. When we refund

• Duplicate or accidental charges: refunded in full.
• Billing errors, such as being charged the wrong amount or charged after a valid cancellation: refunded in full.
• Significant service failure that prevents you from using a paid feature for a meaningful period and that we cannot fix within a reasonable time: refunded in full or in part for the affected period.
• Refunds or withdrawal rights required by applicable consumer law: honoured in accordance with that law.

We do not normally refund an unused part of a period that you simply did not use, and we do not refund for reasons within your control such as forgetting to cancel before renewal. Even so, we look at each request on its facts and will be reasonable. There is no blanket no-refund rule.

4. EU and consumer withdrawal rights

If you are a consumer in the EU, EEA or UK, you may have a 14-day right to withdraw from a digital services contract. Where you ask us to start the service immediately and acknowledge the loss of that right, it may not apply, or a proportionate amount may be charged for the service already supplied. Mandatory consumer rights in your country are not affected by anything in this policy.

5. How to ask

Write to support@sunsetblvd.app from your account email with the date, amount and the reason. We aim to respond within five working days. Approved refunds are returned to the original payment method.

6. Paddle's role

Paddle acts as merchant of record for ProofRoom subscriptions. Paddle handles the payment, taxes, invoices and the mechanics of any refund we approve, so a refund may also appear as a Paddle transaction on your statement. The time it takes to reach your account depends on your bank or card issuer.